132: The #1 strategy to use to have happy customers and clients... as taught by Disney

When it comes to customer or client happiness, it starts with your very first contact... and your onboarding process sets the tone for your entire engagement. In today's episode you'll learn how Disney has mastered the art of client and customer onboarding to create a reputation as the "happiest place on earth," and how you can use the exact same strategy to give your customers and clients the best experience possible.