1180: The tech CEO who operates at SCALE and whose company launched an AI receptionist w/ Artie Chang
In this episode, Brian sits down with Artie Chang, President & CEO of PanTerra Networks, a pioneer in unified cloud communications and AI-powered customer engagement. Artie shares how his decades of experience in tech—from Bell Labs to building RAID systems—led to the development of Streams.AI and Luna, their conversational AI receptionist transforming how businesses communicate.
This episode is a masterclass in scaling tech, listening to customers, and thinking like a true CEO. Whether you're building AI tools, leading a team, or just navigating the next big thing, Artie offers a goldmine of insights.
💡 What You'll Take Away For YOUR Business
- 🚀 Why refining good decisions over time turns them into GREAT decisions
- 🤖 How to responsibly integrate AI into your customer experience (without replacing humans)
- 🧠 The mindset shift from individual contributor to visionary CEO
- 🧩 How to scale AI solutions with customer trust, not in spite of it
- 🔁 Why feedback loops are crucial to innovation and company growth
- 📍 How Luna is trained in minutes and customized per location or business unit
- 🔥 The role of passion as a long-term driver in entrepreneurship
📝 About the Guest
Artie Chang is President & CEO of PanTerra Networks, a leader in unified cloud communications and AI-driven customer engagement. With a track record of scaling tech companies, he’s helped shape innovations from the first RAID 5 systems to the evolution of UCaaS. At PanTerra, Artie spearheads Streams.AI, an all-in-one platform featuring Luna, a conversational AI receptionist redefining customer interactions. He combines deep technical expertise with a customer-first approach to drive meaningful innovation.
🎯 Artie’s BEST Piece of Advice for Wantrepreneurs and Entrepreneurs
“Balance is everything. When you live a balanced life, you can fuel passion in both business and beyond.”
💬 Key Takeaways from Artie’s Advice:
✔ Business success starts with life balance—don’t neglect family, health, or joy
✔ Passion is more sustainable when it’s supported by personal fulfillment
✔ A balanced mind makes better decisions and leads more effectively
📢 Memorable Quotes
- “Passion is my alarm clock. I haven’t used one in 20 years.” – Artie Chang
- “To make a great decision, start with a good one and refine it over time.” – Artie Chang
- “Our job as CEOs is to grow and develop those around us—that becomes your value system.”
💡 Actionable Takeaways
- ✅ Use AI to enhance your team’s productivity—not replace them
- ✅ Don’t wait for perfect conditions—make a decision and refine it as you go
- ✅ Carve out time for strategic CEO thinking, not just daily operations
- ✅ Build products with your customers, not just for them
🔗 Links & Resources
