1119: Merging MARKETING with OPERATIONS... and the power of BUSINESS PSYCHOLOGY w/ Eddie Yi
In this episode, Eddie Yi, founder of Ditans Group, shares how he blends marketing strategy, business psychology, and operational infrastructure to help businesses grow smarter. With a background in healthcare operations and a deep understanding of digital marketing, Eddie walks us through the frameworks he uses to diagnose business bottlenecks and scale efficiently. He also unveils powerful automations, AI-driven call tracking tools, and his signature organizational model that optimizes every aspect of business performance. Whether you're struggling with lead generation, fulfillment, or internal systems, this episode is packed with insights that will help you tighten your operations and supercharge your marketing ROI.
💡 What You'll Take Away For YOUR Business
- 🧠 Why business psychology holds the key to sustainable growth and smarter decisions
- 🛠 How to structure your business into 3 core divisions to maximize efficiency
- 📞 How AI-powered call tracking reveals hidden leaks in your customer journey
- 🎯 The exact way Eddie ties marketing strategy directly to revenue metrics
- 💬 How to train your staff using call data and automated quality control reports
- 🚦 How to avoid the “sales-first” trap and build fulfillment-ready operations
- 🔍 Why visibility on local search is mission-critical for brick-and-mortar businesses
📝 About the Guest
Eddie Yi is a business strategist, marketing consultant, and founder of Ditans Group. With a background in business psychology and over a decade of experience in healthcare operations and digital marketing, Eddie helps companies improve their marketing performance and internal workflows to maximize growth. He’s worked with everything from dental practices to staffing firms to cannabis brands, blending tech and psychology to drive smart, measurable results.
🎯 Eddie’s BEST Piece of Advice for Wantrepreneurs and Entrepreneurs
“Study the market first—don’t start a business just because you want to. Start one because the market has a real need.”
💡 Key takeaways:
✔ Identify real gaps in the market before launching your business
✔ Customers pay for solutions, not ideas that just sound cool
✔ Great marketing only works if it promotes something people actually need
📢 Memorable Quotes
“Marketing is just a way of telling the world you exist—but only if you have a real solution to offer.” – Eddie Yi
“You can’t fix business problems with more sales. Structure and operations matter just as much.” – Eddie Yi
“Visibility means everything. If you’re not part of the local 3-pack on Google, your customers are going to someone who is.” – Eddie Yi
💡 Actionable Takeaways
✅ Audit your business using Eddie’s 3-division model: External, Fulfillment, Internal
✅ Use call tracking to determine which marketing efforts actually convert
✅ Set SMART goals for your marketing outcomes—then build operations to match
✅ Monitor your local SEO visibility using real-time grid scans for search rankings
✅ Apply business psychology principles to improve organizational efficiency
🔗 Links & Resources
