1381: This AI Predicts Customer Emotions (And Your Next Move) w/ Jill Axline
In this game-changing episode, we sit down with Jill Axline, Ph.D., the co-founder and CEO of Mavera, to explore the next frontier of artificial intelligence in business. Jill demystifies how her company is moving beyond basic language models to model human cognition and emotion, giving businesses a terrifyingly accurate predictive edge. This isn't just about faster answers; it's about understanding the why behind customer decisions, market shifts, and competitive movements. For any entrepreneur tired of making decisions based on guesswork, this conversation is a masterclass in using AI as a strategic collaborator to validate ideas, challenge assumptions, and uncover opportunities you never knew existed. Jill’s journey from studying behavioral science to leading a cutting-edge AI startup provides a powerful roadmap for how to merge human insight with technological power to build a truly intelligent business.
💡 What You'll Take Away For YOUR Business
- 🤖 How to go beyond basic AI prompts by using systems that model cognition and emotion to truly understand and predict what your customers will do next.
- 📈 The power of "speed with receipts" – why demanding evidence, confidence scores, and hallucination risk from your AI is non-negotiable for making sound business decisions.
- 📊 How to turn your company's "qualitative" information (like meeting transcripts and customer calls) into a mountain of quantitative, actionable data.
- 🧠 Why an "adversarial AI" can be your secret weapon, poking holes in your strategy and forcing you to build a more resilient and defensible business model.
- 🚀 How startups can leverage specialized AI to level the playing field, consolidate data, and make enterprise-level decisions with agility and speed.
- 💡 A new framework for market segmentation that is dynamic and responsive to real-time events, rather than a static PDF that sits on a shelf.
📝 About Jill Axline
Jill Axline, Ph.D., is the co-founder and CEO of Mavera, where she builds generative systems that give companies instant, scalable insight into people and markets. With a fascinating background that began in design and behavioral science, she holds a PhD where she studied empathy and cognitive perspective taking. Before co-founding Mavera, Jill honed her skills at Morningstar, building their market insights team from the ground up. Her unique expertise lies at the intersection of human insight and intelligent systems, making her a leading voice on how businesses can harness AI not just for efficiency, but for deeper understanding and smarter growth.
🎯 Jill’s BEST Piece of Advice for Wantrepreneurs and Entrepreneurs
"Maintain your skepticism... but also have an open mind and don't be dismissive of things before you've really given them a shot... always be learning."
📢 Memorable Quotes
- “I just don't think decisions should get ahead of evidence. And I think we've really built that into the system.” – Jill Axline
- “I think of it more as an augmentation and a way to progress thinking that might be stuck in inertia circles, because I think a lot of times we kind of rinse and repeat the same things we've always done.” – Jill Axline
- “Yes, you get something faster. But where did it come from? Show me how it was sourced... I kind of call it like speed with receipts.” – Jill Axline
🔗 Links & Resources
